Shipping Policy

ORDER PROCESSING:

Please allow up to 1-3 business days to process your order. Expect an email within 1-3 business days to let you know your order is on the way!

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10Km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before [time] during store hours [insert store hours] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

 

FLAT RATE SHIPPING 

Orders are generally shipped within 1 week using Post Canada services. A flat rate of 5$ is charged for shipping in the United States.

 

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

INTERNATIONAL SHIPPING:

 

We only ship to Canada and the United States at this time.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. McMastaTeam is not responsible for these charges if they are applied and are your responsibility as the customer.

 

REFUNDS, RETURNS AND EXCHANGES

We do not accept returns however, In the event that your order arrives damaged in any way, please email us as soon as possible at mcmastateam@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at mcmastateam@gmail.com